Standard Shipping

The normal shipping time is 6-10 or 5-8 working days with flat rate charge of 5.00$. Free standard shipping on orders over 75.00$

Customs Duties

• All prices include the applicable VAT. Shipment will be delivered with unpaid duties.
• All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
• Taxes are more likely to be applied to an order that has been shipped with Express shipping.

Restrictions

Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.

Shipping address limitations

• APO/FPO/DPO addresses in all countries are not supported.
• P.O. Box address is only supported for United States with standard shipping.
• Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.

Failed Delivery Situation

• We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
• If you find that your order information is wrong, please contact us at lorancemansion@gmail.com with your order number and correct information before the order is shipped out, and as soon as possible.

Additional Information

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.

Shipping time does not include order processing time.

⚠️ Attention

If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at lorancemansion@gmail.com within 30 days from the date of delivery.